Training Quick Links

 
Leadership Training
> Leading with Impact
> Freedom to Act
> Developing the Organisation / Team Culture
> Leadership v Management?
> Leading a Virtual Team
> Leading Change
> Leadership Styles
 
Management Training
> Introduction to Management
> Supervisor Training
> Coaching
> Sales Management
> Managing for Performance
> Managing a Team Through Change
 
Team Working
> Team Building
> Developing a Better Understanding of each Other
 
Sales Training
> Closing Skills
> Cold Calling - Live Training
> Handle Every Objection
> Adapting your selling style to the style of the prospect
> Engaging with challenging prospects / clients
> Making your sales presentation stand out
> Improve your questioning & listening skills
> Telephone Sales
> Account Management
> Territory Management
> Consultative Sales
> Solution Sales
> Negotiating for Sales
 
Personal Development
> Project Planning
> Project Management
> Personal Effectiveness
> Time & Work Management
> Train the Trainer
> Professional Business Communication
 
Support & Administration
> Assertiveness
> Communication Skills
> Time & Work Management
 
Presenting
> Presenting with Impact
> Presenting with Confidence
> Advanced Presentation Skills
> 1 to 1 Coaching
 
Finance Training
> Finance for Non Finance
> Finance Business Game
> Foundations of Business Finance
 
Service Training
> Customer Service Training
   
> Training Evaluation
   

-Welcome to ITD


We design training to help solve your business problems and your people's challenges.

We work with people across the organisation and internationally.

We develop innovative training in:      

  Leadership

  Management

  Sales / Service

  Team Working

  Communication

  Personal Development

 

We design training to suit your organisation and your people.

We give ideas on how to improve.

We help you implement the changes you want to make.

We follow up every training event with further ideas and tips.

We can help you evaluate any training.

We get results.

 

What's your challenge?

Contact ITD now to discuss your challenge and see how we might be able to help you and your business, send an email to info@itd.com or call +44 (0) 800 804 8086

 

ITD can help to improve your performance:

   

     Improve your team performance            Improve individual performance

 

      

                                      Improve communication


ITD Consultants
Our consultants are experienced approachable business people with a passion for training and facilitation. More on ITD consultants.

Leadership Training

The ITD approach to leadership is creative, practical and can achieve remarkable results. More on the ITD approach to leadership.

Management Training

Managing people is probably the hardest job in business, our approach is practical, nurturing and tough. More on the ITD approach to management.

Sales Training

The ITD approach to sales is a blend of getting the processes right, proven skill development, and allowing for the creativity of the individual to blossom. More on the ITD approach to sales.

Personal Development

There are an increasing range of business skills required in many jobs. Personal development can mean more financial awareness, better presentation skills, or improved influencing skills. More on ITD's offering on personal development.

Team Working

Working successfully in teams and increasingly virtual teams is becoming very important to business success. ITD work with teams to find the best way to achieve their goals. More on the ITD approach to team working.

 

Whilst this site shows examples of typical workshops, ITD design training to suit the business needs and culture of your organisation, and the development needs of your people. For an initial discussion on how we could do that for your please email info@itd.com or call +44 (0) 800 804 8086.

 

Case Study

Subject: Leadership and Management

Client: A major UK utility company

Need: The client said "My senior managers are doing a great job, but they are not allowing their teams to grow. People are turning up for work and doing a job, but they are not suggesting ideas and contributing to where we are going. I'm not sure how to get them to change"

Solution: We had discussions with the client and with the managers. From our experience we were able to summarise the key parts of the situation and identify what was really holding the group back. A solution was suggested, tweaked, piloted and rolled out. We delivered 1 day workshops for managers with 9 - 12 participants including some pre-work and post workshop emails, plus one to one support. The workshop explored the difference between leadership and management. We reviewed the huge impact leading a team can have over trying to only manage a team. We looked at practical management challenges and that's when the lights went on. Managers could see how they could do things differently and how it would change everything.

Results: The managers were highly motivated and passed on that motivation to their teams. The changes in some groups has been dramatic.

What the client said: "Fantastic. ITD delivered exactly what I wanted. Their support has been brilliant".

What the participants said: "The best training I have ever done." "It has completely changed the way I manage my team." "My managers have changed and their teams have changed. So much so that they are coming into work with a completely different attitude."

 

To explore how we might be able to help you and your business, send an email to info@itd.com or call +44 (0) 800 804 8086

 

ITD Communication Wheel

"Whatever we're trying to do, if we don't communicate it well we're probably wasting our time"

At ITD our experience tells us that communication often lies at the heart of many organisational, leadership, managemnet and personal issues. The ITD Communication wheel shows the link between communication and the many subjects we help with.

 

 

 


Please contact us and let's see if we can help. info@itd.com or call +44 (0) 800 804 8086

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Key Features of ITD
  
* ITD get results  
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Design training to suit your     business needs

  
* Design training to fit the needs of your people  
* We work to understand      your business  
* Competitive rates  
* Designed around your             business culture  
* Experienced & practical          training consultants  
  - International experience  
  - Seasoned business                professionals  
  - Wide market experience  
  - Passionate about training  
  - Consultative style  
* Blend of classroom and            virtual learning  
* Quick and simple to organise  
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Sales Team Master Class Refresher
ITD help you to improve your sales people's performance with high impact sales training designed to suit your business. ITD's approach works & it doesn't cost a fortune. Your Sales Training with ITD will be designed to suit your business, your objectives & your people to ensure it works. Download a course guide. ITD's approach to Telephone Sales Training gives you more business with live calls made in the workshop. Download a course guide. With ITD your Consultative Sales Training will really help develop your people's skills, approach & results. Download a course guide. In our Sales Negotiation Skills Training your people will gain tools and techniques they can use immediately with great results. Download a course guide. ITD's methods in Sales for Non Sales Training gives your people extra confidence. Download a course guide. With our Account Management Training your sales people will develop a refreshing approach that works. Download a course guide. Call us on 0800 804 8086 to discuss your full requirements.
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Telesales Training
Telesales training can have a more direct and measurable impact on results. Whether you have telephone account managers, responsible for existing accounts, or telesales who need to win new business. As many teams have clear and measurable performance criteria we can link our telesales training to these to produce a measurable ROI (return on investment). The ITD approach is to design your telesales training programme around your specific business needs and those of the team. We have worked with a variety of organisations including hundreds of telesales, telephone account managers and customer service executives. We can develop the skills and attitudes necessary to gain success. Our methodology includes making live calls during the telesales training with direct coaching from the trainer to improve the skills of your team.
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Get More Meetings
Account management though a professional sales training programme looks at the approach and skills required to keep and develop business. The ITD approach is to look at the processes and behaviours required. Processes include how to analyse an account to understand your vulnerability, how to look at the account as a competitor might and how to develop actions to defend the account from attack. From this platform of success, it also requires the identification and action opportunities to cross sell, sell up and grow the account. Some call this part of professional sales training, farming as opposed to hunting. Our approach is to develop account management skills and techniques based on your client's requirements and competitive environment. This means your sales people develop the skills within the workshop to apply immediately.
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Presenting With Confidence
Improving presentation skills can have a measurable impact on the success of individuals and businesses. Presentation skills are becoming increasingly regarded as a tangible requirement for success in many diverse roles. The ITD approach to improving presentation skills covers the construction of presentations, how to choose the right media and skill development. We use video and sound recording, participant feedback and actors where required to create a lively 'development' atmosphere. Participants are typically required to use real presentations to perform, in order to develop their personal skills in delivering actual messages. We work with research nurses, senior executives, lawyers, sales people and managers to help them in improving presentation skills.
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Closing Skills
Consultative sales is a highly successful technique in business to business selling where partnering with the client is important. Consultative sales is where the sales person needs to work with the client to design a bespoke solution. One definition of consultative sales is the ability to be seen as an advisor. This could be phrased as a business professional, a technical specialist, or a source of informed ideas. A person using this approach, sells based on their abilities to engage with the customer as a peer, through their knowledge and conversational style. They ask intelligent questions that provoke the thinking of the customer, making consultative sales more of a partnership approach to sales.
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Managing for Performance
For any managers of people and processes. Paticipants bring their challenging situations into the workshop for discussion. Workshop covers managing change, introducing new processes, managing different types of people. Reviews managing conflict in the business. The result is you leave as a better manager. The course lasts 1 - 2 days. Call 0800 804 8086 now to discuss your needs.
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