Personal impact training – ITD

Personal impact training will help you develop the impact you want. It will work on your confidence in those situations where you want it most. Our unique approach to action planning works on your behaviours and is underpinned by proven behavioural science research, unlike any other training provider, giving you the best opportunity to implement the behavioural changes you desire.

Personal impact training

Personal impact training is required when we need to develop our interpersonal skills. Today’s work place requires us to be technically proficient in our specialist area, but it also requires us to connect and influence other people. We need to influence our seniors on courses of action. We need to influence colleagues. We need to negotiate. Personal impact forms part of our ability to influence in our day to day work.

What is personal impact training?

Personal impact training specifically focuses on developing your impact with other people. It firstly increases your awareness of where impact is derived; what elements of the work day have most impact on other people. Training will then give you ideas on how to take control of these elements and then to improve your performance of them.

Personal impact training with ITD

Our approach to personal impact training goes two steps further than other providers. Firstly at ITD our style is to run workshops rather than courses. The difference is that workshops are more interactive and the participants are developing their skills as they learn.

Workshops are a blend of training and coaching. We find workshops have far more impact and lead to people developing their confidence and their skills in the session.

The second way we are different is in our approach to action planning; making sure ideas taken from the training are implemented back in the workplace. Our unique behavioural change action planning tool will ensure you agree practical and realistic actions at the close of the session.

Typical challenges of participants on ITD personal impact training

1. “I sometimes find explaining myself in meetings quite difficult, especially when there are strong characters and senior people in the meeting.”
2. “I don’t seem to make a very good first impression with new people whether they be internal or external. I think I’m nice enough, it’s just they don’t seem very impressed.”
3. “I find it hard to connect with some people. It’s not that I don’t like them it’s just that there’s no feeling of a connection.”
4. “I need to be more assertive. I know how to be assertive, I just don’t seem to be able to do it.”
5. “I have been told in my appraisal that in order to advance in the organisation I need to raise my profile, and I’m not sure how to do that.”

How will we develop personal impact training to suit your needs?

1. All our training is adapted to suit the needs of the client. The first step is to make sure we understand your specific needs and to draft this as a set of required outcomes for the training.
2. We will then draft the personal impact training agenda and walk you through how the content will be delivered to get your approval and tweak where required.
3. On the day of the personal impact training we will always check in with the participants to see what they want to get from it, and ensures this aligns with expectations, and we can then tweak the content if required.

ITD’s unique personal impact training behavioural change action planning tool

At ITD we have developed our unique behavioural change action planning tool. Based on research and developed with our behavioural scientist it helps participants agree realistic actions rather than nice to haves.

It makes follow up easier and ensure participant gain the most from the training investment.

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Personal impact training workshop details

This personal impact workshop is very lively, interactive and practical. Participants are discussing their own impact within a variety of frameworks and questions given by the trainer.

Personal impact is derived from a variety of sources and the session explores these to give the participants ideas on how they could improve their impact in a variety of situations.

At the close each participant leaves with a number of actions to develop in the workplace.

Who would benefit from this training?

Anyone who wants or needs to raise their impact in the workplace.

How long will the training last?

Depending on the need, we can run a short 2 hour session to go over the key points, all the way to a two day workshop where participants really see their impact developing.

In which country could this training take place?

Anywhere you would like it to.

Where can the training take place?

Either in your offices, or in a suitable hotel meeting room, or conference facility.

Pre workshop activity

• Meeting to discuss the participant’s needs and those of the organisation
• Draft workshop outline tailored to your needs
• Agreement of agenda
• Participants complete a short questionnaire and read the ITD Work Style Model in preparation for the workshop.

Typical personal impact training agenda

• Introduction and objectives
• Introduction and objectives
• What constitutes personal impact?
• Personal impact checklist
• First impressions
• Building rapport quickly
• Managing expectations, or doing what you say you’re going to do
• Exceeding expectations – going the extra mile
• Everyday personal impact
• Email impact
• Assertive communication
• Personal impact in meetings
• Personal goals & raising your profile
• Influencing processes
• Influencing skills
• Sources of influence
• Influencing strategies
• Influencing tactics
• Nudging
• ITD Work Style Model
• Understanding different styles
• Mirroring
• What creates impact?
• Developing impact based on our personal style
• Participant live scenarios
• Summary of workshop
• Personal actions

Post workshop activity

• Participants leave with individual actions
• Email follow up of personal action plans
• Suggested conversation with their line manager on their actions
• Optional WebEx conference call follow up on these actions
• Optional 121 coaching
• ITD blog with further tips and suggestions

Feedback

• “The workshop was designed for our team and followed meetings with them and the manager, so it was tailored to our needs. For that reason it worked very well.”

Participant comments

• “The programme helped our team to develop their personal impact and improve how we work with other departments.”

To receive your free ITD tip sheet on developing personal impact, just sign up here

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Personal impact training case study

Client

This Biotech company is highly successful and operates globally.

Background

The finance team of this business have similar challenges to many finance departments; people in other departments not understanding the importance of the work the finance team does, or if they do, not translating this understanding in to actions. This in itself has an impact on invoicing, cash flow etc.

Need

The training need was simple. To help the finance team develop their impact and influence when working with colleagues in different parts of the business. The desired result was for their internal clients and colleagues would change their behaviour and deliver finance requirements in a more timely fashion. This is a common challenge for finance departments and not an easy one to resolve.

Activity

We developed a programme of half day workshops with a blend of discussion, idea instruction and application to real situations. Each person developed their own plan of actions for their internal clients. The agenda included:

• Framework for developing awareness of areas for personal impact
• Choosing your easiest areas for development
• Developing assertive behaviours
• Better understanding your target audience
• Understanding what the targets will consider impactful
• Creating influencing strategies
• Developing more impact in meetings
• Creating an approach to emails
• Using nudge to influence
• Action planning on specific challenges and with specific people

We followed up with the participants on their actions between workshops. Good practice and successes were therefore shared in the team.

Outcomes

The main outcomes of this session were:

• The team learnt the theories of developing impact and influencing other
• They practiced their skills in the session
• Ideas were implemented in real situations
• Review and follow up ensured the team implemented their actions

What the client said

• “The workshop was designed for our team and followed meetings with them and the manager, so it was tailored to our needs. For that reason it worked very well.”
• “The programme helped our team to develop their personal impact and improve how we work with other departments.”

What the participants said

• “Very relaxed atmosphere.”
• “Very useful.”
• “Excellent.”
• “Very good, well presented and lots of useful discussion.”
• “Relaxed and fun, useful and good.”

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1. We don’t just run courses, we run interactive workshops where your people learn and apply that learning in the session, leaving with specific actions.

2. Our training is focused on outputs for your people, so we make sure we know what they want to take from the training and deliver on this.

3. The ideas we introduce are very practical and based on years of experience, with the trainer having employed many of them in their career.

4. We don’t tell people what to do, after all they know their job, we suggest ideas and possible new ways of looking at things which could greatly impact their work.

5. Our behavioural change scientist ensures our approach is best placed at helping participants change their behaviour.

6. We follow up the training with further ideas, emails, telephone coaching and tips via our blog.

Other ITD workshops which are relevant to developing personal impact are listed below, please click on the words for more details:

Assertiveness training

Communication skills training

Presentation skills training

Time management training

Personal efficiency training

People management training

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Personal impact can be derived from a number of areas:

Body language – Talks to other people’s subconscious. Our body language needs to reinforce the words we are choosing. If we want to have impact we need to consider our body language. For example keeping eye contact when trying to persuade or influence someone.

What you say – Our choice of words and what we choose not to say can greatly influence how we are perceived. Planning and preparing what we are going to say can be vital in getting it right.

How you say it – The intonation in our words can also have huge impact in how we are perceived. Consciously working on the pace or speed of our communication can work well. Too fast and we seem hurried and out of control. Too slow and we seem just that. The rise and fall of our voice can engage or turn people off. Monotone never works, but too much emphasis on every word appears insincere. The right balance of a rising and falling emphasis is engaging to listen to.

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