Supervisor skills training – ITD

Supervisor skills training helps those new to the role, or those who want a refresher, to gain ideas and guidance on what it means to be a supervisor. The role of supervisor is often the first management experience, so it is important to get it right.

Supervisor Skills training in 2015

Supervisor skills training is often required for those new to the role and those who need a refresher. It is common for those new to the role to have proved themselves in the functional role of their department and they are then promoted to a supervisor role. However this new role is very different and training is essential to ensure success.

Supervisor skills training with ITD

Our approach to supervisor skills training is designed to help those in a supervisory role with the key fundamentals, applied to their organisation and role.

Covering a broad range of subject areas the training is based on the participants’ issues to give them ideas and strategies to help in specific situations.

The supervisor skills course is for those who are either new to the role of supervisor or who would like to refresh their skills.

Frameworks for establishing yourself in the role are explained and applied to your situation. Challenges with the role are discussed and can be used as case studies in the classroom.

The result is a set of clear ideas on how to be a better Supervisor.

Typical challenges of participants on our supervisor skills training

• “I’m not sure how my colleagues will react to my promotion, especially as I know one or two of them applied for the same position.”
• “I want to know how to be a good supervisor.”
• “I need to understand how to deal with difficult situations, especially where I need to be a bit tough with my former colleagues.”

How do we tailor your supervisor skills training to you?

1. We discuss the role with you and the training needs, participant requirements and desired outcomes.
2. We draft a training agenda with detailed content for your approval.
3. Once agreed we pilot the session to ensure it achieves the objectives.

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Supervisor skills training – overview

Pre workshop activity

• Meeting to discuss the participant’s needs and those of the organisation
• Draft workshop outline tailored to your needs
• Agreement of agenda
• Participants complete a short questionnaire and read the ITD Work Style Model in preparation for the workshop.

Typical Agenda

• Introduction & objectives
• The supervisor’s role
• Personal challenges
• Expectations of line manager, team and clients
• Motivating the team
• Successful 121 meetings
• Successful team meetings
• Supervising performance
• Effective delegation
• Helping to create the right culture
• Practice scenarios
• Personal actions

Post workshop activity

• Participants leave with individual actions
• Email follow up of personal action plans
• Suggested conversation with their line manager on their actions
• Optional WebEx conference call follow up on these actions
• Optional 121 coaching
• ITD blog with further tips and suggestions

Typical outputs

1. Participants gain clear ideas on what the key things to get bright are.
2. Supervisory skills are practised and reviewed.
3. Supervisors are better prepared for the role.

Client feedback

• “Excellent session which has really helped our supervisor level people.”
• “Did just the trick for our new supervisors.”

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Supervisor skills training – case study

Client

Business with offices in four cities in UK.

Background

The role of supervisor / team leader was relatively new. Those selected for the role were facing daily challenges from their teams and in working across departments.

Need

The workshop was designed to help those in a supervisory role with the key fundamentals. Covering a broad range of subject areas the workshop is based on the participants’ issues to give them ideas and strategies to help in specific situations.

Activity

We designed two half day workshops separated by 3 months to give the guys time to practice. The agenda including the following:

• Introduction and Objectives
• The Supervisors Role
• Delegating Effectively and Fairly
• Giving Motivational Feedback
• Organising Effective Inductions
• Training New Team Members
• Motivation
• Managing Difficult or Disruptive Staff
• Personal Actions for Review in Next Session
• Summary of Workshop

Outcomes

As a result of the programme the new supervisors learnt:

• The key areas of responsibility of this role
• Ideas on how to successfully delegate varying types of work to different types of people
• How to give feedback
• Ideas on motivating your team
• Managing difficult or disruptive staff

Client feedback

• “The session has gone so well we have extended it to all our offices.”

1. Our supervisor skills training will give your people the knowledge they need to be successful in the role.

2. Our training consultants create a positive and open learning environment.

3. Our flexible approach to fees means we will be able to fit your budget.

4. We design the training around your needs.

5. Our style of training is very practical and focusses on giving your people tips and ideas to help with their everyday roles.

6. We engage with participants after the training through emails, blogs and optional 1 to 1 coaching or WebEx. conference calls.