Customer Service Training

ITD help you to improve your sales people's performance with high impact sales training designed to suit your business. ITD's approach works & it doesn't cost a fortune. Your Sales Training with ITD will be designed to suit your business, your objectives & your people to ensure it works. Download a course guide. ITD's approach to Telephone Sales Training gives you more business with live calls made in the workshop. Download a course guide. With ITD your Consultative Sales Training will really help develop your people's skills, approach & results. Download a course guide. In our Sales Negotiation Skills Training your people will gain tools and techniques they can use immediately with great results. Download a course guide. ITD's methods in Sales for Non Sales Training gives your people extra confidence. Download a course guide. With our Account Management Training your sales people will develop a refreshing approach that works. Download a course guide. Call us on 0870 777 6734 to discuss your full requirements.
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Telesales training can have a more direct and measurable impact on results. Whether you have telephone account managers, responsible for existing accounts, or telesales who need to win new business. As many teams have clear and measurable performance criteria we can link our telesales training to these to produce a measurable ROI (return on investment). The ITD approach is to design your telesales training programme around your specific business needs and those of the team. We have worked with a variety of organisations including hundreds of telesales, telephone account managers and customer service executives. We can develop the skills and attitudes necessary to gain success. Our methodology includes making live calls during the telesales training with direct coaching from the trainer to improve the skills of your team.
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Account management though a professional sales training programme looks at the approach and skills required to keep and develop business. The ITD approach is to look at the processes and behaviours required. Processes include how to analyse an account to understand your vulnerability, how to look at the account as a competitor might and how to develop actions to defend the account from attack. From this platform of success, it also requires the identification and action opportunities to cross sell, sell up and grow the account. Some call this part of professional sales training, farming as opposed to hunting. Our approach is to develop account management skills and techniques based on your client's requirements and competitive environment. This means your sales people develop the skills within the workshop to apply immediately.
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Improving presentation skills can have a measurable impact on the success of individuals and businesses. Presentation skills are becoming increasingly regarded as a tangible requirement for success in many diverse roles. The ITD approach to improving presentation skills covers the construction of presentations, how to choose the right media and skill development. We use video and sound recording, participant feedback and actors where required to create a lively 'development' atmosphere. Participants are typically required to use real presentations to perform, in order to develop their personal skills in delivering actual messages. We work with research nurses, senior executives, lawyers, sales people and managers to help them in improving presentation skills.
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Consultative sales is a highly successful technique in business to business selling where partnering with the client is important. Consultative sales is where the sales person needs to work with the client to design a bespoke solution. One definition of consultative sales is the ability to be seen as an advisor. This could be phrased as a business professional, a technical specialist, or a source of informed ideas. A person using this approach, sells based on their abilities to engage with the customer as a peer, through their knowledge and conversational style. They ask intelligent questions that provoke the thinking of the customer, making consultative sales more of a partnership approach to sales.
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For any managers of people and processes. Paticipants bring their challenging situations into the workshop for discussion. Workshop covers managing change, introducing new processes, managing different types of people. Reviews managing conflict in the business. The result is you leave as a better manager. The course lasts 1 - 2 days. Call 0870 777 6734 now to discuss your needs.
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